Hunkemöller – Supplier extranet

Supplier intranet


The challenge

In different countries, supplier manuals explaining end-to-end garment production and logistics were often inconsistent. As a result, suppliers were confused and resisted paying fines for non-compliance. Our challenge was to:

  • Produce consistent guidelines for all suppliers in all countries


What we did

  • Set up a cross-functional project team to review all supplier processes and move all content into an easily updatable intranet environment
  • Designed the user interface (UI) and information architecture (IA)
  • Created graphics and copy to make the complex simple
  • Stress-tested with suppliers in three Asian countries
  • Trained internal teams on the content management system (CMS)
  • Provided ongoing support


The result

  • One place online for all supplier information and instructions
  • Suppliers automatically notified of any changes
  • Internal staff updating via CMS
  • Supplier log-ins can be tracked